Question 1

What kind of high end products do you sell?

Accepted Answer

We are a family owned jeweler and an authorised retailer of some of the most prestigious, legendary and respected watch brands in the world, including Patek Philippe, Cartier, Breguet, A. Lange & Söhne, and Nomos. Additionally, we offer GIA certified loose diamonds, sell Bee Goddess and in house handcrafted jewelry.

Question 2

What kind of watch repair and maintenance services do you offer?

Accepted Answer

We offer a range of watch repair and maintenance services offered by our brand partners, such as battery replacements, strap replacements, water resistance testing, overhaul and movement servicing. We also offer restoration and refinishing services to bring vintage, antique watches back to their original condition.

Question 3

What kind of diamond jewelry do you offer?

Accepted Answer

We offer a wide range of diamond jewelry such as GIA certified diamond rings, necklaces, earrings, bracelets, and pendants. Our diamond jewelry is available in various styles and designs, from classic, and traditional to modern and contemporary.

Question 4

Do you offer any services for customers who want to design their own jewellery?

Accepted Answer

Yes, we offer bespoke jewellery design services for customers who want to create their own custom jewellery pieces. Our expert designers and our artistic female boss, work closely with clients to bring their vision to life, using the finest quality materials and craftsmanship.

Question 5

What kind of customer service do you offer?

Accepted Answer

At "Jewels By Love", St. Maarten, we pride ourselves on providing exceptional customer service. Our knowledgeable and friendly staff are always available to answer any questions or guide our customers. Our known strength is after-sales service to ensure our customers' continued satisfaction with their purchased watches or jewelry.

Question 6

Can customers trade in their existing jewelry for credit towards a new purchase?

Accepted Answer

Yes, we offer trade-in services for our customers who want to trade in their existing jewelry (bought from us) to purchase a new piece. We evaluate the value of the customer's item and offer them a fair price towards their new assets purchase.

Question 7

Do you offer any promotions or discounts?

Accepted Answer

Yes, we occasionally offer promotions, consideration, adjustments and discounts on select products. Customers can sign up for our newsletter to stay updated on our latest promotions and special offers.

Question 8

Do you offer any financing options for purchases?

Accepted Answer

No financing options are available for the moment.

Question 9

Do you offer any warranties on your products?

Accepted Answer

Yes, we offer warranties on all our products to ensure customer satisfaction. The length and coverage of the warranty can vary depending on the product and manufacturer.

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